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Tips
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10 Terrific Ways To Improve Business Communication Skills
- Speech on the telephone should be slow and clear, especially when leaving a name and telephone number on voice mail. Listeners cannot write as quickly as speakers often talk. Always leave your name, phone number, and best times to return your call.
- People who use their voices all day, such as salespeople and teachers, should drink 8 glasses of water to help maintain their voices.
- Certainty and confidence can be achieved by using a slight downward inflection at the ends of sentences. An upward inflection in this country indicates hesitancy or a question.
- If you are an active listener you will express yourself more effectively in response to clients, customers and colleagues. Be in the moment.
- One's rate of speech and volume should be adjusted to that of the person with whom he or she is communicating.
- Silence can be golden. Include very brief pauses after expressing important ideas. This allows the listener time to process and hopefully remember the idea.
- Keeping your body and face turned toward the listener, with good eye contact and a strong hand-shake, are vital aspects of body language in making a great first impression.
- Include very brief pauses after expressing important ideas. This allows the listener time to process the idea.
- A microphone should be used for group meetings of over twenty people. As one out of every 10 people ages 18-64 has a hearing loss, amplification, accompanied by a written meeting agenda, will be helpful for them.
- Individuals with a foreign accent can be better understood when the rate is reduced, volume is loud enough to be heard, the speaker is alert to confusion signals, what was said is repeated and rephrased when not understood and more rather than less context is included.
CLEAR COMMUNICATION MEANS BUSINESS. Employees who excel in their fields but need to improve communication skills may benefit from specialized coaching to help them communicate more effectively with customers, staff and colleagues. Communicating clearly is indispensable for career advancement.
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Nancy Morgenstern, M.A., CCC-SLP
Principal
Avon, Connecticut 06001
Voice/Fax (860) 651-3684
info@speakbest.com
© Copyright 2008
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